(frequently asked questions)
Triple Cat Deluxe is an independently owned operation. Everything is handled by me from start to finish. If you have any questions at all, drop a line at firstname.lastname@example.org
Am I able to get a refund or make an exchange?
Returns are not accepted for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order before you finalize the purchase, including billing & shipping address, e-mail and phone number. However if you receive a damaged / defected item, please contact me and I'll send a replacement.
Can I track my order?
All customers will receive a shipping confirmation e-mail when their order ships, which will include the USPS tracking number if applicable. To track your package, go to the link below, enter your tracking number, and press the "track" button to get shipment details. USPS Tracking®
Stickers normally ship via regular postage, unless you purchase Priority Shipping + Tracking. All apparel orders & lapel pin orders come with tracking unless stated otherwise.
If your tracking number states that your order has been delivered, I am not liable/responsible for any undelivered and/or lost claims, contact USPS with your provided tracking information.
When will I receive my order?
Please allow 4-7 business days for order processing and verification, and an additional 7-10 business days for delivery (within the US); or an additional 2-4 weeks (outside of U.S.). I don't ship out on Saturdays or Sundays. If your order hasn't arrived within the aforementioned guidelines, please contact me and I'll do my best to track your order for you.
What shipping carrier do you use?
I ship worldwide via United States Postal Service (USPS).
What fees am I responsible for?
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc.
Can I contact you directly with any questions?
Please email email@example.com with any questions regarding your order. I will try my best to reply to your question(s) within 24-48 hours.
Copyright & Trademarks
All content of this website is property of TRIPLE CAT DELUXE, and is protected by United States and international copyright laws. Any use of content on this site must have prior written consent.
APPLICATION OF STICKERS AND DECALS
PLEASE BE CAREFUL AND PATIENT WHEN APPLYING DECALS AND STICKERS! DO NOT RUSH THE PROCESS AND YOU WILL BE HAPPY WITH THE OUTCOME! IF YOU ARE NOT CONFIDENT IN INSTALLING THE STICKER YOURSELF, FIND SOMEONE WHO IS, THEY CAN BE TRICKY SOMETIMES! <3