How can we help?

FAQ

Triple Cat Deluxe is an independently owned operation. Everything is handled by me (blake) and my lovely wife (andra) from start to finish. If you have any questions at all, drop a line here

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to the size guides in the description. They’re located underneath the available sizes for each product.

I placed an order, but need to change my shipping address!

Please email me as soon as you can if you need to change your shipping address. There are no guarantees that I can change it, it totally depends on if it has been shipped yet or not.

If your order is returned due to an invalid address, you will need to repay shipping fees.

When will my order ship?

All orders ship within 10 business days, unless otherwise stated. All "preorder" products have specific estimated shipping times in their own product descriptions.

Can I cancel my order?

ALL SALES FINAL. Due to the limited nature & high demand of our products all sales are final, and you may not change or cancel your order once it has been placed.

Shipping, Returns & Exchanges

All orders ship typically ship via USPS, some ship via UPS/DHL. If you need clarification, please email me.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Do you ship overseas?

Due to COVID restrictions & unreliability with USPS ever since COVID, shipping overseas is suspended for most products, except for Canada.

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc.

How long does it take to receive my order once it's shipped?

Delivery times vary. Typically you should receive your order within 7 business days after the item has shipped. Due to unforseen potential for shipping delays, there are NO delivery time guarantees.

APPLICATION OF STICKERS AND DECALS

Please be careful and patient when applying decals and stickers! Do not rush the process and you will be happy with the outcome! If you are not confident in installing the sticker yourself, find someone who is, they can be tricky sometimes! It can be very easy to rip your decal if you don't know what you're doing. Contact me if you have doubts.

CLICK HERE FOR DECAL HELP!

Copyright & Trademarks

All content of this website is property of TRIPLE CAT DELUXE®, and is protected by United States and international copyright laws. Any use of content on this site must have prior written consent.

Get in touch

Have questions about your order, or a general enquiry?