(frequently asked questions)
Triple Cat Deluxe is an independently owned operation. Everything is handled by me from start to finish. If you have any questions at all, drop a line at email@example.com
HELP! I didn't purchase tracking, and haven't received my order!
If you purchased your items without tracking info, and you don't receive your item 10 business days AFTER receiving an order fulfillment email, please email me! firstname.lastname@example.org I will make sure you are taken care of! CHECK YOUR SPAM IF YOU DON'T SEE A REPLY AFTER 48 HOURS 🖤
Please do not file any complaints or reports with your payment provider, I am here to make sure you get what you paid for. The reason I offer shipping without tracking is for a more affordable option, because shipping is so expensive nowadays. BUT I'M HERE TO HELP!! So don't be afraid to reach out.
Am I able to get a refund or make an exchange?
Returns are not accepted for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order before you finalize the purchase, including billing & shipping address, e-mail and phone number. However if you receive a damaged / defected item, please contact me and I'll send a replacement.
Can I track my order?
All customers will receive a shipping confirmation e-mail when their order ships, which will include the tracking number if applicable. To track your package, go to your shipping confirmation email, click "View Your Order", and your tracking number will be on that page.
When will I receive my order?
Please allow 4-7 business days for order processing and verification. The below shipping speeds are estimated times AFTER your order has been fulfilled.
The speed of shipping depends on your choice of shipping.
"USPS Regular Postage" Estimated Delivery Time:
Approx. 3-7 business days for delivery (within the US); or an additional 2-4 weeks (outside of U.S.). Coronavirus is currently affecting this shipping time, and it may be extended more than the above estimates.
USPS First Class & Priority Estimated Delivery Time:
Typically 1-3 business days if there are no delays (within the US); or 7-21 business days for international orders. Coronavirus is currently affecting this shipping time, and it may be extended more than the above estimates.
I don't ship out on Saturdays or Sundays. If your order hasn't arrived within the aforementioned guidelines, please contact me and I'll do my best to track your order for you.
If you did not purchase tracking, please allow up to 10 business days, and then email me email@example.com or use my contact form.
What shipping carrier do you use?
I ship via United States Postal Service (USPS) and UPS.
What fees am I responsible for?
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc.
Can I contact you directly with any questions?
Please email firstname.lastname@example.org with any questions regarding your order. I will try my best to reply to your question(s) within 24-72 hours.
Copyright & Trademarks
All content of this website is property of TRIPLE CAT DELUXE, and is protected by United States and international copyright laws. Any use of content on this site must have prior written consent.
APPLICATION OF STICKERS AND DECALS
PLEASE BE CAREFUL AND PATIENT WHEN APPLYING DECALS AND STICKERS! DO NOT RUSH THE PROCESS AND YOU WILL BE HAPPY WITH THE OUTCOME! IF YOU ARE NOT CONFIDENT IN INSTALLING THE STICKER YOURSELF, FIND SOMEONE WHO IS, THEY CAN BE TRICKY SOMETIMES! <3
-Here’s a video on how to apply: https://www.stickermule.com/support/apply-vinyl-lettering
Please wait up to 24 hours before peeling off the transfer tape after applying to the desired surface, for a completely, clean transfer.
Also, here are some helpful tips:
-Make sure to take your time with taking the transfer tape off.
-Peel the Transfer Tape away from the vinyl at a 45-degree angle. If the vinyl sticks to the Transfer Tape, simply put back the Transfer Tape onto the vinyl and peel away again more slowly and carefully.
-It can also be easier to have the design facing down as you peel the backing off.
Watch this video if you're having trouble with the vinyl sticking to the backing paper: https://www.youtube.com/watch?v=PEAwMkLGpP8
also an additional video with a more elaborate visual of the method for stubborn vinyl pieces: https://youtu.be/dV-eD-pPV5E
Please reach out if you have any questions 🖤